SUPPORT / RIGHTS
Complaints, cancellations and support
How to request support and follow your order or service.
For complaints, cancellations or support contact the email address shown on our Contact page with the order reference, service name and a description of your issue. Do not send passwords, card numbers or other secrets.
Unpaid orders may be cancelled in the customer portal until payment processing has begun. Paid services and registered domains remain in the audit history. Cancellation and refund eligibility is assessed under the offer, registry terms and applicable law.
We respond by email. Your account displays service status and renewal dates. Mark urgent security matters clearly.
DRAFT: the trader identity, time limits and complaints process must be legally approved before public launch.
Unpaid orders may be cancelled in the customer portal until payment processing has begun. Paid services and registered domains remain in the audit history. Cancellation and refund eligibility is assessed under the offer, registry terms and applicable law.
We respond by email. Your account displays service status and renewal dates. Mark urgent security matters clearly.
DRAFT: the trader identity, time limits and complaints process must be legally approved before public launch.
START WITH A CONVERSATION